Refund and Return Policy –

At Purnima Jewellery, we take pride in offering carefully crafted jewellery and ensuring that every order reaches you safely and securely. Please read our return and refund terms before placing your order.

1. Eligibility for Returns

Due to the nature and value of jewellery products, returns are accepted only in the following situations:

• The product received is damaged during transit.
• The product received is incorrect or different from the product ordered.
• The product has a manufacturing defect that was present when delivered.

Products must be unused, unworn, and returned in their original packaging along with all applicable tags, certificates, invoices, and accessories.

2. Non-Returnable Products

Returns or exchanges may not be accepted for:

• Products that have been worn, altered, resized, polished, or damaged after delivery.
• Custom-made or personalized jewellery.
• Products damaged due to improper handling or storage.
• Products returned without original packaging, invoice, certificates, or other accompanying documents.
• Products for which the return request is made after the specified return period.

3. Return Request Period

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product.

For damaged packages, we strongly recommend taking clear photographs/videos of the package and product immediately upon delivery. This may be required to process your request.

4. Return Process

To request a return:

1. Contact our customer support through WhatsApp or phone.
2. Provide your order number and registered contact details.
3. Share clear photographs/videos showing the issue.
4. Our team will review the request.
5. If approved, we will provide instructions for returning the product.
6. The product will be inspected after it reaches us.

A return is considered accepted only after our team completes the inspection.

5. Refund Policy

If the returned product is approved for a refund, the refund will be processed after successful inspection.

Depending on the payment method and banking partner, the refund may take several business days to reflect in your account.

For eligible damaged, defective, or incorrect products, we will communicate the applicable refund or replacement option after reviewing the case.

6. Exchange

Where applicable, an eligible damaged, defective, or incorrectly delivered product may be exchanged for the correct product.

Exchange availability is subject to product availability and inspection.

7. Cancellation

Order cancellation requests should be made as early as possible. Once an order has been processed, dispatched, or specially/custom made, cancellation may not be possible.

For customized jewellery, cancellation terms may vary depending on the stage of production.

8. Shipping & Return Costs

If the return is approved because the product was damaged, defective, or incorrectly delivered, we will provide appropriate instructions regarding the return shipping process.

Returns that do not meet our eligibility requirements may be rejected.

9. Jewellery Inspection

For jewellery returns, the product may be inspected for:

• Physical damage
• Signs of wear or alteration
• Missing components
• Changes to the original product
• Missing certificates, packaging, or invoice
• Any other condition that affects the eligibility of the return

10. Contact Us

For return, refund, or exchange assistance, please contact:

Purnima Jewellery
📞 97050 90756
📞 98497 85737
📱 WhatsApp: 97050 90756 / 98497 85737
📸 Instagram: @purnimajewelleryhyd