Shipping Policy
At Purnima Jewellery, we take utmost care to ensure that your jewellery is securely packed and delivered safely. This Shipping Policy explains our order processing, dispatch, delivery, and shipping procedures.
1. Shipping Locations
We currently provide shipping services across India.
Delivery availability may depend on the serviceability of the customer’s PIN code and the courier partner available for that location.
For international orders, please contact us directly before placing an order.
2. Order Processing
Once your order and payment are successfully confirmed, we begin processing your jewellery.
Orders are generally processed within 2–5 business days, unless a different timeframe is mentioned on the product page.
Custom-made or personalized jewellery may require additional processing time. The estimated production time will be communicated to the customer before or after placing the order.
3. Dispatch
After your order has been processed and packed, it will be handed over to our shipping/courier partner.
Once dispatched, you may receive:
- Shipping confirmation
- Courier details
- Tracking information, where available
Please ensure that the mobile number and email address provided during checkout are correct.
4. Delivery Time
Estimated delivery within India is generally 3–10 business days after dispatch.
Delivery time may vary depending on:
- Delivery location
- Courier availability
- PIN code serviceability
- Weather conditions
- Public holidays
- Festivals or peak shopping periods
- Unforeseen logistical delays
The delivery timeline provided is an estimate and is not a guaranteed delivery date.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.
Shipping charges may vary depending on the order, destination, package size, and applicable courier service.
6. Secure Packaging
Jewellery orders are carefully packed to help protect the products during transportation.
Customers are advised to check the package carefully when receiving the order.
If the package appears opened, tampered with, or visibly damaged, please:
- Take photographs/videos of the package before opening it.
- Record an unboxing video where possible.
- Contact us immediately with your order details.
7. Incorrect or Incomplete Address
Customers are responsible for providing an accurate:
- Name
- Mobile number
- House/Flat number
- Street/Area
- City
- State
- PIN code
Purnima Jewellery will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address.
8. Delayed Delivery
While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
These may include:
- Courier delays
- Severe weather
- Natural events
- Transportation disruptions
- Government restrictions
- Festivals or high-volume periods
- Incorrect address or unavailable recipient
We will assist the customer in communicating with the courier partner where necessary.
9. Failed Delivery Attempts
If the courier partner is unable to deliver the order because the recipient is unavailable, the address is incorrect, or the delivery cannot be completed, additional delivery attempts may be made according to the courier partner’s procedures.
Customers should ensure that someone is available to receive valuable jewellery shipments whenever possible.
10. Lost or Damaged Shipments
If your order is lost or damaged during transportation, please contact us as soon as possible.
We will coordinate with the applicable courier partner and investigate the shipment.
For damaged deliveries, photographs/videos of the package and product may be required to process the claim.
11. Custom Jewellery Orders
Custom-made and personalized jewellery may require additional time for production before dispatch.
The expected production and delivery timeframe will be communicated separately for such orders.
12. Order Tracking
Where tracking is available, customers will receive the relevant tracking details after dispatch.
Tracking information may take some time to become active after the courier collects the package.
13. Contact Us
For shipping or delivery-related questions, please contact:
Purnima Jewellery
📞 97050 90756
📞 98497 85737
📱 WhatsApp: 97050 90756 / 98497 85737
📸 Instagram: @purnimajewelleryhyd
SRIKA — A Unit of Purnima Jewellery
Bengaluru
Since 2014 — Passion, Trust & Timeless Jewellery.